Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
THIS POSITION IS ONSITE
What we offer :
Competitive salary
Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, Tools, and Equipment to complete all jobs
Providing Scheduling and management support
JCI Employee discount programs (The Loop by Perk Spot)
What you will do:
The qualified candidate will be integral in the continued success and growth of several district’s service department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required.
How you will do it:
· Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.
· Help reassign work as needed, making judgments based on current workloads & priorities.
· Contact customer to communicate status changes.
· Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
· Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
· Participates in accounts receivable activities and provides back up customer call handling, as needed.
· Interfaces with client to create service work tickets and coordinates technician activities.
· Provides administrative, day-to-day support in the service operational areas.
What we look for:
Required
Associate’s Degree, Certification, or proven equivalent professional administrative experience.
5 years administrative experience.
Must be able pass a pre-employment background and drug screening.
Customer Service experience is critical for role
Preferred
Experience in Fire and Security or other major industries a plus.
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint
Excellent verbal and written communication skills.
A strong work ethic and ability to communicate effectively with internal and external stakeholders
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
Customer service mindset and high interpersonal savvy.
Consistent pleasant and professional demeanor toward all levels of team members.
Ability to complete assigned tasks with a minimum of guidance and oversight.
Ability to prioritize multiple tasks
HIRING HOURLY RANGE : $24.00 - $30.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at
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