Work From Home Call Center Representative Job at KPH Healthcare Services, Inc., New York, NY

Qll4NDY4d1pBUU5XelVVcEhvbWhGcFFaU1E9PQ==
  • KPH Healthcare Services, Inc.
  • New York, NY

Job Description

Overview Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner. Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources. Responsibilities Job Duties: Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members. Understand, master and gain efficiency in systems leveraged by the Help Desk. Provide Help Desk resolution of customer service issues to insure complete client satisfaction. Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction. Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions. Assist with on-site client orientation, health fairs and business conferences as needed. Assist with on-site resolution of customer service issues to clients as needed. Performs office duties as needed (includes copying, collating, mailings, filing, credit cards) Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned Qualifications Attendance Requirements: Must be available, and on time for scheduled work shifts. Educational Requirements: Preferred: High School Diploma or GED, or equivalent experience Experience: Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service. Special Conditions of Employment: Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific positio Required Training: HIPAA Privacy Course HIPAA Security Course Job Skill Requirements: Exceptional phone and listening skills. Exceptional written and verbal communication skills Preferred PC skills including Microsoft Office Compensation $15.00-15.58 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Connect With Us! ( Job Locations US-NY-East Syracuse, NY Posted Date 1 month ago (5/14/2025 10:58 AM) Requisition ID 2025-13972 # of Openings 15 Category Customer Service/Support Location : Location US-NY-East Syracuse, NY KPH Healthcare Services, Inc.

Job Tags

Hourly pay, Minimum wage, Local area, Shift work,

Similar Jobs

Gallin Associates

Cardiologist Job at Gallin Associates

 ...Cardiologist Geneva, NY Industry: Healthcare / Health Services Pay Range: $500,000-$600,000. We do offer a relocation package, CME money, and malpractice coverage. We offer a competitive health care benefit plan. This position would be located on site at the... 

Business Web Solutions

Web Developer Intern (Remote) Job at Business Web Solutions

 ...Overview We are looking for enthusiastic Website/Web Development Interns for ongoing vacancies, who are excited to build real-world...  ...sitemaps to support project planning and improve user experience (UX) design. Develop responsive and interactive front-end user... 

DREAM SMILES PEDIATRIC DENTISTRY

Dental Billing Coordinator/Insurance Specialist Job at DREAM SMILES PEDIATRIC DENTISTRY

 ...Description Dream Smiles Pediatric Dentistry is looking for a Billing Coordinator/Insurance Specialist to join our amazing team who...  ...in Gaithersburg, MD. At least two years of experience in the dental field is required. Candidate must be professional,... 

Vetted Health

Radiation Oncologist at Facility in Southern Missouri - $1200/DAY - Locum Tenens Job at Vetted Health

 ...A cancer center is seeking a Radiation Oncologist for locum tenens coverage. The facility is located in southern Missouri, 2 hours southeast of Springfield. This role offers a Tuesday-Thursday schedule with phone call coverage on Monday (8 AM - 5 PM) and Friday (... 

Wellspring Builders, LLC

Project Manager Job at Wellspring Builders, LLC

 ...position: Reports To:Vice President of Operations Sr. Project Managers (if applicable) Direct Reports: Assistant Project...  ...the most current drawings, approved submittals, and a fully contracted team of trade partners.PMs are also responsible for...