Job Description

The Settlement Coordinator performs general clerical and administrative duties to assure the office runs smoothly daily, coordinates incoming file orders and outgoing file orders.

Job Duties and Responsibilities (Essential Job Functions)

Essential Responsibilities:

1. Opens and monitors files on computer software as well as a hard copy in file folder.
2. Orders searches and surveys from approved vendors.
3. Provides documentation to settlement offices upon request.
4. Answers office phones, retrieves voice mail, and relays to the appropriate person.
5. Greets clients and agents.
6. Reviews and assists in clearing title requirements
7. Obtains conveyancing documents (including ordering deeds and payoffs)
8. Performs other related duties as assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all

Qualifications

Education:

• High School diploma or equivalent combination of education and experience. Some college is a plus.

Experience:

• Title Insurance, or similar experience, a plus

Knowledge and Skills:

• Knowledgeable in settlement processes and documents
• Title industry software knowledge (Ramquest/Soft Pro) is desired
• Ability to learn quickly and adapt easily to a fast-paced, high-volume environment.
• Excellent customer service skills. Strong customer support orientation is necessary.
• Ability to handle multiple projects and deadlines in stressful time sensitive situations.
• Strong verbal and written communication skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Licensed Title Agent or ability to obtain within 90 days of employment
• Notary or ability to obtain within 90 days of employment

Wage: $20 - $25 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

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