Customer Care Specialist
Location: The first 2 weeks will include onsite training, after the training period will work 100% remotely, onsite location is 10920 Wilshire Blvd, Suite 900
Shift: Monday - Friday with rotation weekends and Holidays. Schedule will be an 8 hour shift between 7a - 6p
Duration: 3 month contract
Pay Rate: $25-30hr
Job Description:
The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways. There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled.
Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2)
Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (Will need to type as they are speaking with endusers)
UCLA’s ticket Management system is ServiceNow and they will be providing training to selected contractors.
Contractors to receive between 25-45 calls per day.
REQUIRED:
-Prior experience as a Tier 1 support representative
-Comfortable with being on the phone
-Able to type 50+ WPM
...information. Schedule: P art Time position working VARIED shifts 3... ...referral or deposit collection. Enters data in computer and thoroughly documents... ...service environment utilizing data entry skills, insurance or other online websites and various software applications...
...Insight Global is seeking a Staff Pharmacist to join the team of one of their largest healthcare clients. The Staff Pharmacist reports to the Pharmacist in Charge to support the Pharmacy Operations team. You will be responsible for assisting the Pharmacist in Charge in...
...customer visits. # Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning... ...support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district...
...system or data source to handle phone calls, email, messages We target the logistics industry which relies heavily on communication to... ...for high-performance production use Manage and mentor a team of applied researchers and ML engineers Collaborate closely with...
...Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work...