Job Description

Join to apply for the Store Manager role at Walgreens .

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Join to apply for the Store Manager role at Walgreens .

Job Objectives

Manages the operation of a Walgreens store.

Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitors and analyzes customer service provided by team members, offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Greets customers and clinic patients, and offers assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive experience, including interpersonal habits and Walgreens service traits.
• Resolves customer complaints and helps respond to customers special needs.

Operations

• Supervises store and pharmacy operations, including shift management, task delegation, and scheduling.
• Controls store finances, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises merchandising, inventory management, receiving, stocking, and pricing.
• Ensures store cleanliness, safety, and compliance with laws and regulations.
• Manages technology systems and responds to system issues.

Daily Planning and Execution

• Assigns daily responsibilities and sets expectations for team members and assistant managers.

Business Performance Management

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs and asset protection data, and collaborates with pharmacy and clinic managers to improve performance.

Business Planning

• Identifies sales opportunities and manages inventory levels.

People and Performance Management

• Manages team performance, hiring, promotions, disciplinary actions, and employee development.

Training and Personal Development

• Participates in training programs, obtains required licensure, and pursues self-development.

Communications

• Serves as liaison between district, corporate, and store, and engages in community outreach.

Qualifications

• Bachelors degree and 3 years retail management experience OR High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician or pharmacy assistant as required by state law, or licensed RPh.
• Willingness to work flexible hours.

We consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

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