Duration: 8 Months Contract(Hybrid) Job Description: The Social Media Manager is responsible for leading crisis management efforts across Global and Regional social teams. It acts as the frontline defense for brand reputation, identifying, assessing, and mitigating potential threats in online discourse. This role leverages social media expertise, crisis communication strategies, and data analysis to protect the brand image and advise business decisions. Responsibilities: Daily Rapid Response Crisis & Escalations Management. Assess incoming brand challenges and escalations on social media, determine potential brand risk, and provide a communications strategy recommendation on when/how to respond. Make marketing strategy and business recommendations in collaboration with XFN teams (Comms, Marketing, TnS, etc) to influence multiple levels of stakeholders. Call for Black Ribbon activation when an escalation meets the criteria and facilitate Brand+Social approval when local markets request Black Ribbon. Build & Maintain Crisis Management Framework & Comms. Develop and implement frameworks for quantifying and assessing risks and opportunities identified on social platforms, including escalations benchmarks to provide context in social reporting. Build and maintain the B+S Crisis playbook to educate XFN partners, leadership and the Brand+Social team on the function and processes of rapid response. Contribute to the broader YTM crisis playbook. Manage Social On-call Program. Effectively work with on-call team and agency partners to maintain 24/7 coverage, optimizing operations related to rapid response planning, escalation scenario planning, and social planning insights as needed. This includes scheduling on-call shifts and implementing improvements to the program to support quality round-the-clock coverage, in collaboration with GRL partners. Solve non-routine social landscape analysis problems. Lead social listening analysis (including data gathering, processing, analysis, ongoing deliverables, and presentations). Manage social analysis and updates to sensitive KOF list in support of streamlined process and contextual awareness on potential emergent issues. Experience: Experience managing cross-functional or cross-team projects. 6 years of experience in marketing working in crisis management, public affairs, and/or social analytics. Experience with social measurement tools and datasets like Brandwatch, Crimson Hexagon, Zignal Labs, Sysomos, Sprinklr, SimilarWeb, Netbase, Quintly. Exceptional written and verbal communication skills to convey data-driven narratives. You don’t just deliver facts and figures, but thoughtfully and holistically create reports that address large strategic business questions with a data-based narrative. Experience leading agency partners. Experience leveraging AI to accelerate insights, strategy, and/or operations. Skills: Social Media Crisis Management Escalations Rapid Response Marketing About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. US Tech Solutions, Inc.
...clinical information to a member of the medical staff for approval of intake. Provides... ...stuffed admission folders, auditing patient charts, and monitoring patients while in an... ...planning and communication with external review organizations or comparable entities....
...effectivelyRole Overview Due to continued growth and a healthy pipeline of exciting projects, we are seeking a full-time WordPress Web Developer to join our award-winning team. In line with our company values, the successful candidate will need to demonstrate a forward...
...steps in the buying or selling process. Schedule appointmentsWork closely with realtors and field agents to ensure quick response... ...Remote-friendlyOpen to candidates who can work effectively from home. Why Join Us? Be part of a fast-growing, high-energy team that...
...clerk to join our team. The ideal candidate will have excellent typing skills, accuracy, and attention to detail. The data entry... ...internet or in-person. - No commute needed if you choose to work from home. - No minimum hrs. You can do this part-time or full-time...
...Job Description Job Description The Patient Advocate promotes favorable company relationships with patients, providers, and payers through prompt, accurate, and courteous resolution of telephone and written inquiries. All new hires must submit to and pass a pre-employment...