Job Description

This range is provided by MidCap Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $80,000.00/yr Direct message the job poster from MidCap Financial MidCap Financial | Columbia Business School MBA Job Description The Junior Service Desk Analyst offers technical support to MidCap Financial users. This position requires a thorough understanding of IT systems and applications, along with strong analytical and problem-solving abilities. The analyst will address complex issues and provide both deskside and remote support. Responsibilities Serves as the initial point of contact for users. Delivers prompt support, troubleshooting, and resolutions for technical problems. The role entails explaining technical concepts to non-technical users. Collaborates effectively with the IT team to identify and resolve technical issues. Identifies recurring technical issues, contribute insights for improvement, and solve problems proactively. Creates and maintains documentation of technical issues and solutions, to create a knowledge base for future reference. Delivers comprehensive support, monitoring, and maintenance of conference rooms and audiovisual infrastructure. Performs other duties as assigned. Position Requirements Education College degree in the field of computer related studies. (Preferred) Experience in place of education is acceptable. CompTIA Security+ (required within first 6 months of start) Experience At least 2 years of help desk or service desk experience. Professional Knowledge Experience with Microsoft 365, Azure and Intune. Extensive application support experience with Microsoft Office products. Experience with Microsoft Windows operating systems for desktops and servers. Experience with Active Directory User & Account Administration. Knowledge of computer operating systems and hardware. Proficient in imaging computer systems. An understanding of ITIL principles. Personal Attributes Demonstrates a strong commitment to customer service excellence. Proficient in time management and prioritization of tasks Skill in prioritizing and executing tasks under high pressure. Strong written, oral, and interpersonal communication skills. Demonstrated ability in analysis and problem-solving. Ability to research technical and application issues and products as needed. Demonstrates strong self-motivation and the ability to work independently. Meticulous attention to detail. Skilled in collaborative teamwork. Work Conditions 40-hour on-site work week with on-call availability for after hours and rotating weekends. Sitting for extended periods of time. Proficiency in using hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects such as computers and peripherals. Occasional travel to remote offices may be required. Firm Overview: MidCap Financial Services, LLC (“MCF”) is a specialty finance company with principal offices in Washington, D.C. (Bethesda, MD), Chicago, New York, and Los Angeles that provides debt solutions to middle-market companies across all domestic industries. MCF is managed by Apollo Capital Management, a subsidiary of global asset manager Apollo Global Management ($750+ billion AUM). MCF is expanding rapidly, with over $56 billion of commitments under management as of February 2025. MCF provides a broad array of corporate debt solutions to finance acquisitions, growth capital, and working capital needs of middle-market companies. The Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company if you need assistance completing this application or to otherwise participate in the application process. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at MidCap Financial by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Service Desk Analyst jobs in Bethesda, MD . 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