Job Description

Position: Pharmacy Technician

Location: Remote (U.S.)

Duration: 7 Months (Contract)

Job Overview:

In this role, you'll provide professional and courteous support to healthcare providers, pharmacies, and patients over the phone. You'll handle prior authorization requests , review and process incoming documentation, and ensure all required information is accurately recorded. Clinical or judgment-based questions are escalated to the pharmacist team.

This is a high-volume call center environment that requires multitasking, attention to detail, and excellent communication skills.

Key Responsibilities:

• Take inbound calls from doctors, pharmacies, and members regarding medication authorizations.
• Process and review prior authorization requests received via fax or electronic portals.
• Enter and maintain accurate patient and prescription data in the system.
• Make outbound calls to follow up on missing information or documentation.
• Escalate clinical queries to licensed pharmacists when needed.
• Handle department emails and assist with other administrative duties as assigned.

Required Qualifications:

• Active pharmacy technician license (in good standing).
• Minimum 1 year of customer service experience in a high-volume call center , preferably within healthcare or pharmacy.
• 6+ months of experience working as a pharmacy technician or in prescription coordination.
• Proficiency in Word, Excel, and spreadsheets for documentation and reporting.
• Excellent written and verbal communication skills.
• High School Diploma or GED required.

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