Job Description

GENERAL POSITION SUMMARY: Provide exceptional food service that exceeds the guests expectations. Create a memorable experience for guests using excellent guest service skills. Have a clear understanding of our service standards and meet these expectations on a daily basis. Exhibit complete knowledge of food, beverage, and services the Space Needle provides.

ESSENTIAL FUNCTIONS:

• Follows Steps of Service and Timing Guidelines as outlined in the server manual and maintain proper server etiquette, approach guest with positive, courteous attitude at all times.
• Exhibit full knowledge of food and beverage offerings for each specific event.
• Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
• Complete required set-up under the direction of the banquet captain and banquet manager including table detailing prior to opening.
• Ensure food/beverages are served at the proper temperature with correct presentation.
• Ensure guest satisfaction throughout dining experience.
• Maintain side work duties throughout shift. Assist other servers in table clearing and re-setting to prevent delays when turning rooms.
• Provide Service Recovery at all times regarding guest and co-worker interactions.
• Complete closing duties, as defined, and checks out with banquet manager and/or banquet captain at end of shift.
• Perform any other duties deemed necessary by banquet management.

OTHER RESPONSIBILITIES:

• Reliable in attendance and punctuality, uses proper time clock and sign in/out procedures.
• Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
• Knowledge of Space Needle policies and procedures.
• Knowledge of Fire/Safety/Life procedures.
• Promote a positive and professional attitude to all internal and external guests.
• Run food to all tables in all sections to assist other servers during free time.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a minimum of one-year food serving experience in a high-volume, full-service banquet environment.
• Must have very good knowledge of food and beverage including wine and food pairing suggestive techniques.
• Excellent grooming and communication skills necessary.
• Requires the ability to organize and prioritize multiple tasks.
• Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handlers Permit.
• Always remains professional and works well with others.
• Walking, standing, reaching, and lifting (30 to 50 lbs.) entire shift. Must be able to lift 35-50 lbs over one shoulder using large serving tray. Typical shift is approximately 6-8 hours.

On Call, Union Represented, Hourly Position

Hourly Rate: $21.76 - $21.76 / hour (+ tips)

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• Pension and self funded 401k plan
• Paid Holidays (5 per year)
• Paid Vacation
• Paid sick leave
• Tuition reimbursement of 50%, up to $2500 / year
• 35% discount for many purchases at the Space Needle (Retail, Food and Beverage)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

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