Job Description

Job Description

Job Description

Network & Computer Support Specialist

Company: Morgan Records Management
Department: Information Technology
Reports to: IT Director
Employment Type: Full-time
Location: Nashua, NH (Primarily On-Site Position)

Position Overview: We are seeking a motivated Technical Support Specialist to join our IT team. This role offers an excellent opportunity for someone early in their IT career to gain hands-on experience with network administration, desktop support, and IT infrastructure management while developing troubleshooting and client service skills.

Key Responsibilities:

• Provide first and second-level technical support for desktop computers, laptops, printers, and mobile devices
• Assist with network troubleshooting, including switches, routers, and wireless access points
• Monitor network performance and assist with basic network maintenance tasks
• Help manage user accounts in Active Directory and support password resets
• Install, configure, and maintain software applications across the organization
• Document technical procedures and maintain accurate IT asset inventory
• Assist with backup monitoring and basic disaster recovery procedures
• Support video conferencing systems and collaboration tools
• Participate in IT projects including hardware deployments and system upgrades
• Provide excellent customer service to end users and maintain professional communication

Required Qualifications:

• Associate degree in Information Technology, Computer Science, or related field, OR equivalent work experience
• Basic understanding of Windows and Mac operating systems
• Fundamental knowledge of TCP/IP networking concepts
• Familiarity with Microsoft Office 365 suite
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication abilities
• Ability to lift up to 50 pounds and work in various physical environments
• Customer service mindset with patience and professionalism

Preferred Qualifications:

• CompTIA A+, Network+, or similar industry certifications
• Experience with Active Directory administration
• Basic knowledge of virtualization technologies (VMware, Hyper-V)
• Familiarity with ticketing systems (ServiceNow, Jira Service Management)
• Understanding of cybersecurity best practices
• Experience with VoIP phone systems

What We Offer:

• Competitive starting salary: $20/hr.
• Health, dental, and vision insurance
• 401(k)
• Opportunities for flexible work arrangements
• Collaborative and supportive team environment

• Morgan Records Management, LLC, (MRM) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRM is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Joan Smith, HR Generalist, at 603-484-4836.
• Morgan Records Management, LLC participants in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
• E-Verify Participation Poster (English & Spanish): verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf
• E-Verify Right to Work Poster (English): verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
• E-Verify Right to Work Poster (Spanish): - content/uploads/spanish_ier_poster_final.pdf

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