Job Description

Join to apply for the Emerging Store Manager role at Walgreens

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for their duties to meet company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints promptly and answers questions to ensure a positive experience. Shares customer service best practices.


• Monitors customer service, provides coaching and training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to resolve customer issues effectively, aiming to exceed expectations and build loyalty.


• Responsible for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, and overseeing scheduling and time management.


• Collaborates with external partners to support community outreach and store growth initiatives.


• Supports data analysis and decision-making processes to improve store performance.


• Manages cash handling and bookkeeping processes to ensure accuracy and security.


• Supervises inventory management, including resets, pricing, and trend analysis for corrective actions.


• Ensures the store's interior and exterior are clean, maintained, and safe. Responds to emergencies and manages repairs.


• Ensures team members are trained on systems and software, and maintains a safe working environment.


• Ensures compliance with all policies, laws, and regulations, including sale of regulated products.


• Completes special projects and assigned tasks.

Business Performance Management

• Analyzes financial and performance data to develop action plans for store improvement.


• Uses key performance indicators to motivate and guide the team, identifying sales opportunities and implementing new initiatives.


• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads team member training, coaching, and career development initiatives.


• Manages performance through goal setting, feedback, and recognition.


• Recruits and retains talent, manages staffing levels, and develops future leaders.


• Follows proper procedures for hiring, onboarding, and training, ensuring legal compliance.


• Fosters a culture of accountability and performance excellence.

Training & Personal Development

• Completes Store Manager development programs and ongoing training.


• Seeks feedback and commits to self-improvement; maintains an Individual Development Plan.


• Obtains and maintains necessary pharmacy technician licenses.

Communications

• Maintains open communication with team through meetings and discussions.


• Supports strategic planning and communication of company goals.


• Qualifications include a Bachelors degree or equivalent experience, leadership skills, and willingness to complete required training.


• Fluent in English; flexible schedule; willing to relocate or transfer as needed.

Walgreens is an Equal Opportunity Employer. The salary range is $45,000 - $71,550, depending on various factors. The role remains open until filled. Benefits details are available at jobs.walgreens.com/benefits .

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