Job Description

Job Title: Customer Service Representative (CSR)

Location: Houston, Texas

Company: Alumanate

About Us:

Alumanate is a leading manufacturer of aluminum composite panels serving the signage, architecture, and transportation industries. We pride ourselves on delivering high-quality products and fostering strong relationships with our valued customers.

About the Role:

We are seeking a proactive, detail-oriented Customer Service Representative (CSR) to join our growing team. This role plays a critical part in supporting our sales operations by delivering exceptional service to our customers and internal sales staff. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance administrative precision with a positive, problem-solving mindset.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries, including order status, delivery updates, documentation requests, and general support.
• Prepare and send quotes for standard product offerings with speed and accuracy.
• Coordinate and process sample requests, order confirmations, and packing slip generation.
• Communicate effectively with internal departments such as sales, logistics, and production to ensure accurate and timely fulfillment of customer needs.
• Monitor open orders, proactively provide customers with shipping updates, and manage exceptions or delays professionally.
• Maintain accurate records of customer interactions, transactions, and follow-ups in the CRM system.
• Support the Regional Sales Managers and VP of Sales with administrative sales tasks such as customer setup, quoting assistance, and documentation preparation.
• Identify customer issues and resolve them with urgency, escalating to the appropriate team when needed.
• Assist in identifying potential upsell or cross-sell opportunities and relay qualified leads to the sales team.
• Contribute to the continuous improvement of internal processes related to customer service and order fulfillment.

Qualifications:

• 2+ years of experience in a customer service, sales support, or inside sales role; experience in manufacturing or distribution is a plus.
• Strong written and verbal communication skills with a customer-first attitude.
• Highly organized with excellent time management and follow-through.
• Proficient in Microsoft Office and familiarity with ERP or CRM systems
• Ability to multitask and prioritize in a high-volume, deadline-driven environment.
• Detail-oriented and solutions-focused with the ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits
• A supportive, fast-growing team environment
• Opportunities for advancement
• A key role in delivering a premium customer experience

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