Customer Service Associate- J1 Students Only (Hiring Immediately) Job at Royal Farms, Fenwick Island, DE

RDRKNjZzNGNEZ1JTeUVJcEY0bWpGSlFVUUE9PQ==
  • Royal Farms
  • Fenwick Island, DE

Job Description

Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
• Tobacco products
• Money orders
• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:
• Understand that their team's success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Job Tags

Part time, Immediate start, Shift work,

Similar Jobs

Upshop

Recruiter Job at Upshop

 ...retain A Players who drive our mission forward. Overview of the role: Upshop is seeking a talented and detail-oriented Recruiter to join our growing team. In this role, you will be responsible for following the company's recruitment process, sourcing, identifying... 

SURGICAL SPECIALISTS OF SW FLORIDA

Certified Surgical Technologist Job at SURGICAL SPECIALISTS OF SW FLORIDA

 ...Certified Surgical Technologist (CST) Full-Time &##128205; Location: Fort Myers, FL &##128338; Schedule: MondayFriday, 7:30 AM 4:30 PM (No weekends or on-call) Are you a team-oriented professional with at least 1 year of experience as a Certified Surgical... 

Aerotek

Polisher And Buffer Job at Aerotek

Hiring for Metal Polisher and BufferJob DescriptionBegin your journey in grinding, where you'll use a hand grinder to smooth rough edges and polish metal to achieve a refined finish. You will cross-train in basic fabrication, cutting metal to length using a tape measure... 

Alloy Personal Training Franchise

Personal Trainer Job at Alloy Personal Training Franchise

 ...Get Ready to help Lead the Charge as Our Part Time Coach at Alloy Personal Training Leesburg, VA! Are you ready to change lives while having a blast doing it? We need YOU to be the heartbeat of our team! Whats in It for You? Competitive Pay Your Role as... 

Insight Global

Senior Web Developer Job at Insight Global

Title: Sr. Web Developer Company: Viking Cruises Employment: 6 month contract to hire (PERMANENT CONVERSION ANTICIPATED) (ONLY LOOKING FOR CANDIDATES WHO WANT LONG TERM AND PERMANENT ROLES) Location: HYBRID 3X onsite in Woodland Hills - Monday, Wednesday, Thursday...