Customer Relations Manager - Lead with People Skills Job at Impact, New York, NY

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  • Impact
  • New York, NY

Job Description

📍  Location: Midtown Manhattan | 🕒  Full-Time | 💼  Entry-Level to Mid-Level

Are you great with people and ready to lead a team? Do you thrive in fast-paced environments where every day is different?

We’re looking for a  Customer Relations Manager to oversee client satisfaction, coach a small team, and ensure smooth day-to-day operations. If you're organized, people-focused, and ready to grow, this is your opportunity to build real leadership experience in a fun, high-energy workplace.

What You’ll Do:
  • 🤝 Manage relationships with new and existing customers
  • 📋 Resolve concerns with professionalism, speed, and care
  • 👥 Train, motivate, and lead a small customer-facing team
  • 📈 Monitor performance metrics and implement improvements
  • 🧠 Act as the communication bridge between customers and internal teams

Who You Are:
  • 💬 An excellent communicator who genuinely enjoys helping others
  • 🎓 A recent grad or early-career professional with strong leadership potential
  • 🔍 Organized, detail-oriented, and solution-focused
  • 🚀 Ready to take on responsibility and grow with a fast-paced company
  • 😄 Calm under pressure and a natural team player

What You’ll Get:
  • ✨ Leadership training and mentorship
  • 📈 Growth path into operations, client strategy, or senior management
  • 💰 Competitive salary + performance bonuses
  • 🎉 A fun, energetic work environment that values collaboration
  • 📚 Real experience in team leadership and customer experience strategy

Benefits:
  • 🩺 Health, dental, and vision insurance
  • 💼 401(k) with company match (if applicable)
  • 📚 Ongoing professional development and career coaching

Send your resume and a quick message about what makes you great with people. We’re more interested in your potential than your job titles. Apply now and take the next big step in your career. 🙌

Job Tags

Full time,

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