Job Description

Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. Determines department goals with store director. Determines weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. Handles and satisfies customer issues. Communicates with employees regarding sales and ideas. Figures retail pricing and ensures correct pricing. Extends invoices, posts invoices, and oversees department bookkeeping procedures. Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads. Conducts inventory of the department. Plans displays, promotions, and determines pre-orders. Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product. Understands and troubleshoots equipment and ensures maintenance is performed. Ensures store appearance and equipment are maintained in a consistent manner. Completes and implements, successfully, from Advanced Store Training. Maintains consistent speed of service to the customer by ensuring all store-staffing requirements are met. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary duties include ensuring pricing is competitive in the market area, attending meetings and seminars and participating in continuing education, filling displays and working in the sales area, unloading trucks, checking in delivered merchandise and placing product in appropriate storage area, performing departmental duties as needed, assisting in other areas of store as needed, and performing other job related duties and special projects as required. Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people. Education and experience required is high school or equivalent experience from on-the-job training and sanitation courses with over one year of related work experience. Supervisory responsibilities include instructing, assigning, reviewing and planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, and selecting new employees. Has the authority to approve employee discipline and recommend employee transfer, discharge, and salary increases. Physical requirements include ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 10 pounds constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working conditions include frequent exposure to temperature extremes and dampness, possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents in a fast paced work environment. Equipment used includes standard coffee shop equipment, cash register, can opener, thermometers, knives, dishwasher, ice machine, scales, pop machine, calculator, computer, RPM, steamer, fax, copier, telephone. Responsible for company assets including equipment and merchandise. Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections. Has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

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