Cloud Support Engineer Job at Dunhill Professional Search & Government Solutions, Washington DC

Qkk1NTZzWWJCZ2RRd0VjdEVZZW9ISkFlU0E9PQ==
  • Dunhill Professional Search & Government Solutions
  • Washington DC

Job Description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

Roles and Responsibilities

  • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
  • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
  • Review system logs to identify and mitigate system issues
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
  • Update knowledge base troubleshooting guides and lessons learned as required
  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
  • Document system issues resulting in system outages and coordinate change though change management process
  • Support collaboration across operations, development teams and external partners
  • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
  • Monitor solution performance according to client specification and SLAs, escalate as needed

Location: Redmond, Washington

Minimum Qualifications

  • UC Citizen with a Bachelor of Science in CS, or other technical discipline is preferred.
  • 2 years operations experience providing application infrastructure support
  • 1 year performing system administration support (Windows/Linux)

Clearance Requirements

TS Clearance Required

Preferred Skills

Experience in supporting Azure/AWS cloud

Certifications/Licensures

  • Microsoft Azure Fundamentals preferred
  • CompTIA Security+ preferred

Other Job Specific Skills

  • Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Interpersonal Skills, problem solving, organizational, and multi-tasking skills

Job Tags

Similar Jobs

AKITA Drilling

Driller Job at AKITA Drilling

 ...protected by law. Description This position requires the coordination of the crews that perform different tasks on the oil rig according to the regulations of the oil company, making sure that the work of the crew follows all company policies as well as... 

Stay Connected Management Inc

Junior Marketing Campaign Manager Job at Stay Connected Management Inc

 ...needed to succeed in a competitive market. Were currently hiring a Junior Marketing Campaign Manager to join our team. This entry-level role is perfect for individuals eager to gain hands-on experience in marketing, retail sales, and customer engagement while... 

HEYTEA

Store Manager Job at HEYTEA

 ...Store Manager- New Jersey Position Overview: We are looking for an experienced and dynamic Store Manager to lead the operations of our innovative Heytea store. As the store's leader, you will be responsible for overseeing daily operations, developing team members... 

The Judge Group

Welding Supervisor Job at The Judge Group

 ...Welding Supervisor, 2nd Shift About the Company Our client, a leading company within its industry with a sterling reputation and an employee-first culture, is seeking a skilled and experienced Welding Supervisor to join their team. This is an excellent opportunity... 

Denstat solutions

Administrative Assistant Job at Denstat solutions

 ...short-term disability insurance, critical illness insurance, a 401K with immediate vesting, and more. Must be at least 18 years of age and legally authorized to work in the United States on a permanent basis without visa sponsorship. No third party recruiters please....