Job Description
As a Client Concierge you hold a vital role in the client experience at MapleMark Bank!
The Client Concierge works within the bank’s Client Operations team to assist new and existing clients with their deposit account and online banking needs. The Client Concierge will primarily work with clients through the bank’s phone, email and digital messaging channels, but will also provide backup branch coverage as necessary.
Primary Duties & Responsibilities
Preferred Qualifications
Minimum Qualifications (Education, Experience, & Skills)
What to expect:
Supervisory Responsibility
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment
The noise level in the work environment is usually moderate.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. The Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion.
MapleMark Bank is committed to diversity and inclusion and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. MapleMark Bank is a drug-free work environment.
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