The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...Summary/Objective: The Loss Prevention Manager is responsible for developing and implementing strategies to minimize the risk of theft, fraud, and other security breaches within the organization. This role involves overseeing loss prevention staff, conducting investigations...
Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers of North Houston is urgently hiring for caregivers! If you have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing...
...PSI is a leading Contract Research Organization with more than 30 years in the industry... ...indications. Job Description As a Clinical Research Associate at PSI you will enjoy... ...of Investigator newsletters Assist Site Management Associates in maintaining...
...Healthcare at Northwest is a LTC/SNF and is seeking a dedicated and compassionate RN or LVN to join our team as a part-time Double Weekend Nurse from 10p-6a Saturday and Sunday. You deserve good pay, and to work in a place where your voice matters. If you agree,...
...Ord National Monument, which includes 86 miles of trails for hiking, biking, and horseback riding. The City of Marina seeks a Fire Service leader who has experience in working in a growing city, in planning and building new fire facilities, and in modernizing a Fire...